Building a customer centric culture

 “Tend to the people and they will tend to the business” – John Maxwell

Develop your capability in:

• Operationalising customer empathy
• Aligning the hiring process with customer centricity
• Integrating employee culture with customer outcomes

Our trainers, mentors and coaches have all held senior positions and know what it takes to build a customer centric culture that gets results. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.

Dealing with change

“There is nothing permanent except change.” – Heraclitus

Develop your capability in:

• Understanding change
• Developing personal resilience to respond and embrace change

Our trainers, mentors and coaches have all held senior positions and know what it takes to lead and facilitate organisational change. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.

Leading others through change

“People don’t so much dislike change as they dislike being changed.” – Rosabeth Moss Kanter

Develop your capability in:

• Assessing ‘change readiness’
• Supporting stakeholders, colleagues and reports

Our trainers, mentors and coaches have all held senior positions and know what it takes to lead and facilitate change. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.

Driving change management

“People don’t resist change. They resist being changed!” – Peter Senge

Develop your capability in:

• Identifying and implementing change strategies
• Understanding and working with responses to change
• Overcoming resistance and barriers to change

Our trainers, mentors and coaches have all held senior positions and know what it takes to lead and facilitate change. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.

Team Building

“Talent wins games, but teamwork and intelligence win championships.” – Michael Jordan

Develop your capability in:

• Understanding components and dynamics of an effective team
• Selecting the right team members
• Recognising team development

Our trainers, mentors and coaches have all held senior positions and know what it takes to build, lead and manage a team. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.

Developing a competency framework

“One of the best uses of your time is to increase your competence in your key result areas.” – Brian Tracy

Develop your capability in:

• Defining core competencies
• Setting performance ratings
• Conducting staff appraisals

 
Our specialist L&D trainers and consultants know what it takes to construct and implement  a competency based performance management programme. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.

Train the Trainer

It’s not what you teach but how you teach it.- Anon

Develop your capability in:

• Setting objectives and defining content
• Design and delivery methods
• Follow up and evaluation

Our specialist L&D trainers and consultants know what it takes to construct and implement  a competency based performance management programme. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.